We design high-quality websites on a monthly subscription

Yes, of course. We do offer fixed fee pricing starting at £1,250. Our fixed fee pricing is not subject to any minimum term but can cost more than our monthly plans once they are complete.

Whether you choose to pay monthly or up front, we deliver the same excellent customer service and high quality websites.

Yes, of course. We will even help you connect your domain to your website.

The Setup Fee covers our Discovery Call (1+ hours) and the entire design and build of your website.

Compared to traditional fixed fee websites, this sum is considerably cheaper than the standard 50% deposit in our industry.

We hope you’ll agree this is a reasonable amount to pay, as it takes a lot of work to discover your needs, design, build and launch a unique website for your business.

We offer all potential clients a free consultation call to make sure we are the right fit for you. Assuming all is well we will send over a contract and a one-off invoice for the Setup Fee (if app.) and your first monthly fee.

Once the contract and initial payment are complete we can get started with a discovery call, before then moving on to building your new website.

Note: For the next 14 days we will honour all refund requests in full. This is called our 14 Day Cooling-Off Period. After 14 days no refunds will be given.

We are 100% transparent about our pricing and do not hide our fees.

In an effort to honour this there are optional one-off fees you can expect to pay for additional services, beyond that which is provided as part of the monthly fee shown in the pricing section above.

Some of the optional paid extras are listed just above this FAQ section.

We do actually.

If within 14 days of signing your contract and paying your initial invoice you feel we aren’t the right fit, simply email us and we will refund 100% of your money.

Terms and conditions apply.

We aim to deliver your unique website within 3 – 5 weeks. The actual time depends on the package you choose and the complexity of the website we are commissioned to build.

You are crucial in the successful launch of your new website.

Content is a big part of the process, especially if you are writing it yourself. Also, you will be expected to provide timely responses to our questions and approval requests, so we can move forward efficiently with the website build.

If you struggle writing content we can provide professional copywriting, high-res images and other assistance. You may require a quote for these services if this is not already provided in your package.

A Website Update Request is any creative or technical task that takes 30 minutes or less to accomplish.

In our Business and Entrepreneur packages you are given an allowance of FREE website updates to use month-to-month. These do not roll-over, so be sure to use them or loose them.

You can make a website update request by:

1. emailing us direct.
2. Logging into your customer account, select “Ask for Support”, and complete the form.
3. Login to your websites dashboard and fill in the form on the first page.

Yes, of course.

We only place a limit on the number of pages we personally create for you when we first build your website.

If you create, design and develop any new pages yourself there will be no additional one-time or on-going fees.

If you ask us to create additional pages for you we will need to quote you a one-time fee to cover our time. This is usually very affordable.

Regardless of whether you create the page or we do your monthly fee will not change (up or down).

Here are the terms of each package:

• Starter package – Requires a minimum term of 24 months (2 years).
• Business package – Requires a minimum term of 12 months (1 year).
• Entrepreneur package – Requires a minimum term of 12 months (1 year).

Your minimum term period begins upon signing our contract. You have 14 days to cancel and ask for a refund.

Assuming your 14 day Cooling-Off Period has passed, to cancel your contract early you will need to pay 50% of the remaining minimum term balance.

If you cancel early your website remains our property. However, we do offer single site licenses if you want to take the website with you after cancelling early. Please enquire about single site license pricing.

To cancel please send an email to our team no less than 30 days before your contract is due to renew. Failure to cancel your renewal 30 days in advance will result in automatic renewal for another 12, 24 or 36 months.

Depending on how far in advance you ask to cancel, we may email you closer to the time to check that you still wish to leave us. If you do wish to leave us we will stop all billing and arrange next steps with you.

Note: If you choose to leave us we will remain professional and continue to work with you to the same high standards. There won’t be any hard feelings! Clients come and go and we respect your decision.

If you are happy to renew just sit tight, everything will continue as before.

We only stop billing you if you ask us to cancel your renewal a minimum of 30 days before your next renewal date. Failure to cancel your renewal 30 days in advance will result in automatic renewal for another 12, 24 or 36 months.

Yes, if you renew we offer an optional redesign of your website FREE OF CHARGE.

If you want us to redesign the site we will propose a new visual look for your website. If approved we change the design and launch the updated site.

Note: We do not change your text/images (page content) during free redesigns. If you wish for us to change any text or images we can provide professional copy and/or stock photography for a one-time fee. Ask for a quote if you need this.

After you have completed your 12, 24 or 36 month minimum term you will own all rights to your website, without restriction.

We don’t allow any of our clients to self-host the websites we create until their 12, 24 or 36 month contract is over. After this time you are free to cancel and move your website to another hosting provider.