Yes, of course. We do offer fixed fee pricing starting at £1,250. Our fixed fee pricing is not subject to any minimum term but can cost more than our monthly plans once they are complete.

Whether you choose to pay monthly or up front, we deliver the same excellent customer service and high quality websites.

Yes, of course. We will even help you connect your domain to your website.

The Setup Fee is a small, non-refundable deposit that covers the time it takes us to get your website built over the coming weeks.

Compared to traditional fixed fee websites, this sum is considerably cheaper than the standard 50% deposit in our industry.

Deposits for high-end websites can be anywhere in the region of £800 – £5,000, depending on the custom nature and complexity of the website you have ordered.

We hope you’ll agree this is a reasonable amount to pay, as it takes a lot of work to design, build and launch a unique website for any business.

We offer all potential clients a free consultation call to make sure we are the right fit for you and your needs. Assuming all is well we will send over a contract for you to sign and return.

For the next 14 days we will honour all refund requests in full. This is called our 14 Day Cooling-Off Period. After 14 days no refunds will be given.

After 14 days we will have a Discovery Call to discuss your business, your ideal clients and your unique reasons for requesting a website.

Following this call we get to work designing and building your website, and soon launch it.

We are 100% transparent about our pricing and do not hide our fees.

In an effort to honour this there are optional one-off fees you can expect to pay for additional services, beyond that which is provided as part of the monthly fee shown in the pricing section above.

Some of the optional paid extras are:

• Professional Copywriting – Ask for quote
• Local SEO – £300 per month
• Branding pack – £900
• Logo design – £350
• Social media image pack – £500

We do actually. If within the first 14 days you feel we aren’t the right fit, simply email us and we will refund 100% of your money.

We’re confident you’ll not need it but a refund exists just in case.

We aim to deliver your unique website within 4 – 5 weeks.

You are crucial in the successful launch of your new website.

Content is a big part of the process, especially if you are writing it yourself. Also, you will be expected to provide timely feedback when we have questions or require your approval on some aspect of the website.

If you struggle writing content we can provide professional copywriting, high-res images and other assistance. You may require a quote for these services if not already provided in your package.

A Website Update Request is any creative or technical task that takes 30 minutes or less to accomplish.

In our Business and Entrepreneur packages you are given an allowance of FREE website updates to use month-to-month. These do not roll-over, so be sure to use them or loose them.

You can make a website update request by:

1. emailing us direct.
2. Logging into your customer account, select “Ask for Support”, and complete the form.
3. Login to your websites dashboard and fill in the form on the first page.

Yes, of course.

We only place a limit on the number of pages we personally create for you when we first build your website.

If you create, design and develop any new pages yourself there will be no additional one-time or on-going fees.

If you ask us to create additional pages for you we will need to quote you a one-time fee to cover our time. This is usually very affordable.

Regardless of whether you create the page or we do your monthly fee will not change (up or down).

Here are the terms of each package:

• Starter package – Requires a minimum term of 36 months (3 years).
• Business package – Requires a minimum term of 24 months (2 years).
• Entrepreneur package – Requires a minimum term of 12 months (1 year).

Your minimum term period begins upon signing our contract. You have 14 days to cancel and ask for a refund.

To cancel your 12, 24 or 36 month contract early you will need to pay 50% of the remaining 12, 24 or 36 month balance.

To cancel please issue an email to our team (helpdesk@wunderful.co.uk) 30 days before your contract is due to renew.

Depending on how far in advance you elect to cancel we may email you to check that you still wish to cancel. If you do wish to cancel at this time we will stop all billing and arrange next steps with you.

Note: If you choose to leave us we will remain professional and continue to work with you to the same high standards. There won’t be any hard feelings! Clients come and go and we respect your decision.

If you are happy to renew sit tight, everything will continue as before.

We only stop billing you if you ask us to cancel your renewal a minimum of 30 days before your next renewal date.

Yes, we offer a free optional redesign of your existing website FREE OF CHARGE.

If you want us to redesign the site we will propose a new visual look for your website. If approved we simply change the look to match the new design, and launch the updated site.

Your text/images (page content) won’t change unless you update it yourself, or pay us to write professional copy and/or provide stock photography. Ask for a quote if you need such assistance.

After you have completed your 12, 24 or 36 month minimum term you will own all rights to your website, without restriction.

We don’t allow any of our clients to self-host the websites we create until their 12, 24 or 36 month contract is over. After this time you are free to cancel and move your website to another hosting provider.